Im pretty shocked Razer thought it was a good idea to do this to customers. He said sorry theres nothing they can do, tells me the call center is closing and hangs up on me.

I ask for a supervisor to confirm this is the case and ask again for a workaround to use it offline. Supposedly once the mouse is activated on the computer offline mode will work, but it needs to upload my profile and activate my account first and since their server is down its not going to happen. I ask about a workaround to use the mouse offline and they say there is none. Try to make new accounts with different email addresses and it still wont work.įinally call Razer who tells me the activation server is down, and I wont be able to use the mouse until it goes back up and will only be able to use it as a standard plug and play mouse til then. Try several more times, and still nothing. So I go ahead and create an account and try to log in. No option to bypass it to use the software to configure the mouse, set the options, sensitivity, shortcuts, macros etc. Just bought a new Naga 2012 mouse, installed the software and get greeted by a login screen right after. That's relevant because an uproar against this service building this week seems to have originated from a forum post by a customer who purchased a Razer Naga gaming mouse, and apparently tried to set it up during one of the outages. The activation server for Synapse 2.0 went down a couple of times recently due to Hurricane Sandy and some server usage spikes that the system couldn't handle. This lets gamers log in from anywhere in the world, or switch to a new mouse and play with their personal settings intact. The subject is Synapse 2.0, a 'cloud-based unified driver for gamers' offered by Razer that saves gaming preferences online, including the user-defined settings and configuration of gaming mice. Now we have a new entry in the saga of 'Why the hell does this thing need to connect to the Internet?' In this case, the company on the receiving end of the backlash may not entirely deserve it, but hasn't done a great job avoiding confusion among customers. Users protested in what we think was a completely justified rebellion, and Cisco quickly back-pedaled to save face. Witness Cisco's 'Connect Cloud' program that replaced the traditional management interface for wireless routers with a cloud-connected one that was less useful and contained some bizarre anti-porn and anti-piracy terms of service. We've seen really bad implementations of cloud connectivity for devices that simply don't need it.

That's sometimes good, and sometimes bad, so when a basic device like a mouse requires a user to go online and set up an account to activate all of its functionality, people are understandably going to ask why?

In this hyper-connected, networked world, many more of our devices are getting linked to the cloud, whether we want them to or not.

Razer ornata not showing up in synapse